Let's hope next week is better.
Tomorrow will start work late and go to a Centrelink office first things @ 8:30am.
Visit: Success! Only waited 20 minutes and was able to submit income earnings for the previous fortnight.
It is clear that:
1. The process of reporting to Centrelink is cumbersome and time consuming. The above process could be repeated each and every fortnight.
2. It is clear that Centrelink are pushing clients towards on-line systems. However, even the Governments own IT advisory body (DTO) does not recommend its use. The apps and web services are not compatible with all platforms and cause confusion with respect to what information Centrelink can request and retain.
3. It is also clear that it is in Centrelinks interest - or it certainly appears that way - that barriers are built for the efficient reporting of circumstances. Claims are delayed or rejected, debt notices are issued for non-reporting etc. all assisting Centrelinks bottom line.
4. More and more people are 'moving' to use 3rd party organisations - such as yourpension.com.au - to avoid problems, reducing the chance of debt notices and 'get on with life'. However, Centrelink do not provide IT support for nominees; "its coming" Centrelink have been saying for more than 10 years. Centrelinks suggestion? "Just log on as the client". This not only conflicts the nominee agreement but it is an offence!