After the robo-debt debacle, here's how Centrelink can win back Australians' trust This article was originally published on The Conversation . Read the original article . Australia’s social security policy and service delivery system is not designed to put customer needs first. AAP/Julian Smith Paul Henman , The University of Queensland The ongoing furore over Centrelink’s automated debt recovery program has highlighted a perfect storm of poor and worsening service delivery in the federal government’s premier service delivery agency. The extent of Centrelink’s customer service delivery problems is legendary, and it has been getting worse over the last decade. There are several reasons for this, including policy changes and funding cuts. But while the situation may look dire, there are ways Centrelink can win over dissatisfied A...
Your age pension concierge service for Centrelink. Case studies and observations on claiming and maintaining the Centrelink age pension in Australia. The objective of this blog is to inform and promote discussion. Information contained within is generic and does not constitute advice, and professional assistance is recommended before any action taken with Centrelink.